Question 1

What is Mystery Cellar?

Accepted Answer

Mystery Cellar is a wine discovery experience where you purchase keys to unlock surprise bottles of wine. Each key tier guarantees a wine valued at or above the key price, with wines sourced from over 1,000 wineries worldwide.

Question 2

How does it work?

Accepted Answer

Purchase a key, then head to the Unbox page to reveal your mystery wine. Click the cellar to spin and discover which bottle you've unlocked. The wine is added to your collection and can be shipped whenever you're ready.

Question 3

What are the different key tiers?

Accepted Answer

We offer four key tiers: Bronze ($30), Silver ($60), Gold ($120), and Platinum ($250). Each tier guarantees a wine valued at or above the key price, with higher tiers offering access to more premium and rare wines.

Question 4

Which states do you ship to?

Accepted Answer

Due to state wine shipping laws, we currently ship to: California, Connecticut, District of Columbia, Florida, Louisiana, Nebraska, New Hampshire, New Mexico, North Dakota, Oregon, Virginia, West Virginia, and Wyoming.

Question 5

How much does shipping cost?

Accepted Answer

Shipping is $15 flat rate per shipment. Ship 6 or more bottles together and shipping is free!

Question 6

Do keys expire?

Accepted Answer

No, your keys never expire. Once purchased, they remain in your account until you decide to use them.

Frequently Asked Questions

General

Shipping & Delivery

Keys & Purchases

Your Collection

Account & Support

Still have questions?

Frequently Asked Questions

General

Shipping & Delivery

Keys & Purchases

Your Collection

Account & Support

Still have questions?

Frequently Asked Questions

General

What is Mystery Cellar?

How does it work?

What wines can I win?

Shipping & Delivery

Which states do you ship to?

How long does shipping take?

How much does shipping cost?

Can I ship multiple wines together?

How is the wine packaged?

Do I need to sign for delivery?

What if my wine arrives damaged?

Keys & Purchases

What are the different key tiers?

Can I buy multiple keys at once?

Do keys expire?

Can I gift keys to someone?

What payment methods do you accept?

Your Collection

Where can I see my wines?

Can I set wine preferences?

Can I rate and review my wines?

Account & Support

How do I create an account?

Can I purchase as a guest?

How do I contact customer support?

Still have questions?

Frequently Asked Questions

General

What is Mystery Cellar?

How does it work?

What wines can I win?

Shipping & Delivery

Which states do you ship to?

How long does shipping take?

How much does shipping cost?

Can I ship multiple wines together?

How is the wine packaged?

Do I need to sign for delivery?

What if my wine arrives damaged?

Keys & Purchases

What are the different key tiers?

Can I buy multiple keys at once?

Do keys expire?

Can I gift keys to someone?

What payment methods do you accept?

Your Collection

Where can I see my wines?

Can I set wine preferences?

Can I rate and review my wines?

Account & Support

How do I create an account?

Can I purchase as a guest?

How do I contact customer support?

Still have questions?